Iraqi Insurance House (IIH) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application or interact with us. By downloading or using our app, you agree to the practices described in this policy. 1. Information We Collect When you use our services or mobile application, we may collect the following types of information: a. Personal Information * Full name, date of birth, contact details (address, phone, email) * National ID, passport number, or other identification documents b. Health & Insurance Information * Medical history and treatment details * Insurance policy information and claims data c. Technical & Usage Data * Device type, operating system, IP address * App usage behavior, logs, and diagnostic data d. Financial Information (if applicable) * Limited payment data necessary for claim reimbursements or service fees (not stored on device) 2. How We Use Your Information We use your information to: * Provide our third-party administration (TPA) services * Verify your identity and insurance eligibility * Manage and process healthcare claims * Communicate with you regarding updates, approvals, or support * Ensure compliance with local laws and regulations * Improve app functionality and user experience We do not use your data for tracking purposes outside the app or for advertising. 3. Data Sharing and Disclosure We may share your data only in the following cases: * With insurers, healthcare providers, and third-party administrators for claim processing * With service providers who support our app infrastructure and customer service * With regulators or law enforcement, if required by law * With your explicit consent, where applicable We do not sell, rent, or share your personal data with advertisers or unrelated third parties. 4. Data Storage and Security We take data security seriously. Measures include: * Encryption of data during transmission and storage * Secure authentication for user access * Regular security testing and updates Your data is stored securely in compliance with applicable data protection laws. 5. Data Retention We retain your personal data only for as long as necessary to: * Fulfill the purposes described in this policy * Comply with legal and regulatory requirements * Resolve potential disputes 6. Your Rights and Choices Depending on your jurisdiction, you may have the right to: * Access a copy of your personal data * Correct or update your information * Request deletion (where permitted by law) * Withdraw consent for processing To exercise these rights, please contact us at the details below. 7. Children’s Privacy Our app is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will take steps to delete such information promptly. 8. Cookies and Tracking We do not use third-party tracking cookies. Some internal app data (like usage analytics) may be collected for performance monitoring and user support, but remains anonymous and secure. 9. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be posted within the app and on our website, with the updated effective date.